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Speak to the Travelex Customer Service Centre on 1800 792 605 (if overseas, please call + 44 1733279525). Operating hours are Monday-Friday 7am – 7pm; Saturday 7am – 5pm and Sunday 9am-5pm (AEST).

Frequently asked questions

  • What surcharge will apply to my transaction if I use a card to pay for my order?

    A surcharge applies to all card payments and is determined by the type of card used. Refer to the table below for specific card surcharges:

    Card Type Debit/Credit Surcharge
    MasterCard Debit 0.77%
    MasterCard Credit 0.94%
    Visa Debit 0.72%
    Visa Credit 1.00%