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1800572105 (if overseas, please call + 44-1733-279-525) Lines are open 24/7. Calls are recorded for training and security purposes.

Frequently asked questions

  • Can I choose the notes I will receive?

    Unfortunately not, Foreign Cash orders are packed as a mix. You will receive a mixture of small and large value notes, depending on availability.

  • Are there restrictions on the amount of currency I can bring into and out of a country?

    Some countries have restrictions on the import and export of local and foreign currencies. Before placing an order, we recommend that you visit official government websites including those of your destination countries or contact their consulates for more information.

  • Once I order and pay for my Foreign Cash online, when will my order be ready for collection?
    Payment method for Online Foreign Cash Delivery timeframes for Westpac pick up
    Visa® or MasterCard® Debit/Credit Card 3 Business Days*
    BPAY® 5 Business Days*

    *Business Day means Monday to Friday excluding Public Holidays and Bank Holidays in New South Wales. An additional Business Day is needed for orders made after 2.30pm (Sydney Time).

    You can order your Foreign Cash up to 21 calendar days in advance.
  • What is the minimum and maximum amount I can order online?

    You can order a minimum of AUD500 and a maximum total value of AUD10,000 of all available foreign currency transactions in any 24hr period. Orders are also limited to a maximum of AUD20,000 over a 21 day period.